Refund & Return Policy

30-day window

Contact us at shop.inkognito@gmail.com within 30 days of delivery to start a return, exchange or refund request. Please include the email you used at checkout and a short note about what went wrong.

Unopened items

Unopened, unused bottles in their original condition can be returned for a full refund of the product price. We’ll send return instructions when you contact us. Return shipping costs may apply unless the item was damaged or incorrect.

Opened items

Fragrance is a personal product, so opened or used bottles generally can’t be resold. If you’ve tried your scent and aren’t happy, email us anyway — we review every request and will offer an exchange, store credit or partial refund where we can.

Damaged, leaking or incorrect items

If your order arrives damaged, leaking or isn’t what you ordered, email us within 7 days of delivery with photos. We’ll send a replacement or issue a full refund at no cost to you.

Bundle offers

For “Buy 1 Get 1 Free” and “Buy 2 Get 2 Free” orders, refunds are calculated on the price you paid. Free bottles included with a bundle are not refunded separately.

How refunds are issued

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.

Please contact us before opening a dispute with your bank — we can almost always resolve things faster directly.