Shipping Policy

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During launches, promotions or peak seasons, processing can take a little longer.

You’ll receive an order confirmation email right after checkout and a shipping confirmation with tracking once your order is on its way.

Delivery

Shipping is free on every order. Delivery times depend on your location and the carrier, and begin once your order ships. Your tracking link shows the most up-to-date estimate.

We currently ship to the United States and select international destinations. Because perfume contains alcohol, carriers restrict how it can be shipped, and some destinations may take longer or be unavailable. If we can’t ship to your address, we’ll contact you and refund your order in full.

Packaging and branding

Due to high demand, some orders may arrive in unbranded bottles or packaging, without the Inkognito label shown in our product photos. The fragrance inside is exactly the same. If having the branded bottle matters to you, email us before your order ships and we’ll do our best to help.

Address accuracy

Please double-check your shipping address at checkout. We aren’t responsible for orders shipped to an incorrect address entered at checkout. If you spot a mistake, email us right away — we can usually update it before the order ships.

Lost, delayed or damaged packages

If your tracking hasn’t updated in 7 days, your package says delivered but you can’t find it, or your order arrives damaged or leaking, email shop.inkognito@gmail.com with your order email and photos (for damage). We’ll work with you to replace or refund it.

Customs, duties and taxes

International orders may be subject to import duties, taxes or fees charged by your country. These are the responsibility of the recipient. Applicable US sales tax is shown at checkout.